Refund policy
At PlushiePillow, customer satisfaction is one of our highest priorities. If you are not completely satisfied with your purchase, we are here to help.
Return Period
Customers may request a return within 30 days of receiving their order.
Return Eligibility
To qualify for a return, the following conditions must be met:
• The item must be unused and in the same condition that you received it.
• The item must be returned in its original packaging.
• The product must not show signs of wear, damage, or alteration.
• Proof of purchase or order confirmation must be provided.
Return Process
To request a return, please contact our customer support team at:
Our support team will review your request and provide return instructions.
Refund Process
Once the returned item has been received and inspected, we will notify you regarding the approval of your refund.
If approved, the refund will be processed to your original payment method.
Processing times may vary depending on your bank or payment provider.
Non-Returnable Situations
Returns may be declined if:
• The item has been used or damaged after delivery.
• The item is returned outside the 30-day return window.
• The item is returned without prior authorization.